We always strive to ensure that our customers are happy with their purchases, however, we are aware that sometimes that is not the case. That is why we offer a 100% satisfaction guarantee on skincare products purchased at marinamiracle.no. You can therefore safely try our products risk-free and receive a new product or your money back if you are not satisfied.
How the warranty works
Skincare results don't happen overnight. As a rule of thumb, you need to use a skincare product daily for 30-45 days before you can expect results. To take advantage of our satisfaction guarantee, you must use your product for at least 30 days.
We all react differently to skincare. When switching to a new skincare product, you may experience a skin reaction in the form of redness. This is completely normal, as our products contain many active ingredients and for many this means the skin has to work harder than usual. Be patient with the product and remember that you can contact us at any time as we are ready to help you.
If your skin continues to have a negative reaction to a product, please contact our customer service at info@marinamiracle.com within 45 days of receiving the product. In the email, please include your order number, explain your issue, and attach a photo of your skin's reaction to the product.
Together with you, we will consider whether you should try a new product (free of charge) or get a refund for the product from your original order. You must return the product yourself to our address:
Marina Miracle AS
Vestre Styrsvikvei 5
3143 Kjøpmannskjær
If you have any questions about our satisfaction guarantee, please feel free to contact us via chat or send us an email at info@marinamiracle.com
